How Pickerfresh Saves 25 Hours Per Month on Deduction Management with Glimpse
per month cut from the deduction workflow
net recovery rate
increase in monthly disputes
About
Pickerfresh is a family-owned brand that brings the crisp, vibrant flavors of the Mediterranean to tables worldwide. They craft pickles, pickled and roasted vegetables, and sauces. Working with over 4,000 farms in Turkey, Pickerfresh pickles and jars fresh produce within 24 hours of harvest. Their products are shipped to 38 countries and stocked by major retailers such as Sprouts and Walmart.
Challenge
Manual deduction work strained a lean team and cut into time and margin
Pickerfresh’s VP of Sales and Marketing, Allen Rush, has spent decades in CPG. After supporting sales and marketing efforts at brands like Nando’s PERi PERi and TABASCO®, he knows how fast things move in deduction management. He also knows the benefits of building systems for speed and scale.
However, leading a high-growth, emerging brand changes the equation. Scrappy deduction management workflows get the job done — until scaling ramps up. Without the right systems in place, things can get complicated fast. “For emerging brands, it's an eye-opener to see the number of deductions and all of the chargebacks that come from distributor partners,” Allen says.
After Pickerfresh rapidly expanded into thousands of stores — including Walmart, Sprouts, and regional grocery chains — the team’s deduction volume quickly outpaced their manual processes. Workflows that once worked for the small team soon consumed hours of valuable time.
Each week, Allen’s team manually logged into distributor and customer portals like KeHE, UNFI, and Retail Link to pull deduction reports. One person categorized every line item by hand, reconciled them against invoices, and manually created credit memos in QuickBooks. This painstaking workflow strained Pickerfresh’s lean finance operations.
Manual processes also left the team vulnerable to human error. Simple miscalculations could easily snowball into bigger problems, forcing time-intensive reworks and friction during month-end close. As the volume of deductions increased, so did the complexity. This spike made maintaining accurate records, reports, and trade spend visibility challenging.
Inefficient deduction workflows also impacted revenue. Without enough time to investigate deductions and track down supporting documents, disputes were often delayed or missed entirely. As deductions went unchallenged, missed recoveries started to squeeze cash flow.
But Allen recognized these growing pains as an opportunity. By automating deduction management tasks, Pickerfresh could scale smarter. A more effective solution wouldn’t just save time and increase visibility — it would also allow the team to avoid reactive tasks and focus on high-value work, like analyzing sales and building strategy to drive company growth.
When an associate recommended Glimpse, the timing couldn’t have been better.
“Managing deductions takes a dedicated team. But when you're still growing, you don't always have that luxury.”
Solution
Automated dispute resolution, reconciliation, and credit memos in one place
From day one, implementing Glimpse was fast, flexible, and tailored to Pickerfresh’s systems. “The process was as smooth as could be,” Allen says.
Now, the platform pulls data directly from Pickerfresh’s distributor portals, internal systems, and QuickBooks — automatically categorizing deductions and matching them to the correct general ledger codes. What used to eat up hours now runs smoothly behind the scenes — no matter how high the team’s deduction volume gets.
And with manual errors eliminated, Allen prevents costly, time-consuming rework cycles. Error-free data flow also means cleaner and faster month-end closes. Credit memos are generated automatically and flow straight into QuickBooks, simplifying reconciliation and reporting.
Glimpse also provides complete trade spend visibility. The team now tracks margins across all retailer relationships, spots trends, and makes smarter decisions to improve cash flow.
Even better? With the platform’s AI-powered dispute engine, the team automates the entire chargeback process — from identifying and categorizing deductions to filing disputes and managing follow-ups. No more bouncing between portals, juggling disputes, or chasing paperwork to recover lost revenue.
For a growing team like Pickerfresh’s, Glimpse is a game changer. “We're so much better off today,” Allen says. “Our expenses are in the right buckets, and we're consistently challenging unauthorized deductions to recover revenue.” Instead of relying on one person to manually match documents and chase deductions, the team now focuses on high-value activities that fuel growth — like strengthening retailer relationships.
“With Glimpse, several benefits have been huge for us: reducing work time, getting accurate information, and being able to transfer data seamlessly into QuickBooks.”
Results
Pickerfresh increases disputes by 10% and has greater control over deductions
Within the first 8 weeks, Pickerfresh saw a dramatic drop in manual work. They now have clean, reliable deduction data flowing into QuickBooks — with no end-of-month scramble. The results?
- 25 hours per month cut from the deduction management workflow
- 91% recovery rate achieved for disputed chargebacks
- 10% increase in monthly disputes
And the impact is built to last. Looking ahead, Allen sees the Glimpse partnership as one that will scale alongside Pickerfresh as they increase revenue and expand the reach of their freshly packed pickles.
“Glimpse scales at the pace of our growth. As our revenue increases, they’ve been a strong, dependable partner we can trust to respond to any questions or obstacles.”
