How LN Accounting Advisor helps clients boost recovered revenue by 27% with Glimpse

Discover how this leading CPG accounting firm uses Glimpse to automate deductions, save time, and deliver more value to high-growth clients.

• 27% increase in recovered dollars for clients
• 15% increase in client dispute rates
• 14 deduction hours saved weekly for LN and their clients

About

LN Accounting Advisor provides outsourced bookkeeping, accounting, financial leadership, and CFO services to growing consumer brands. Trusted by celebrated brands like biom, Halo Top, and Lil Bucks, LN gives clients all the tailored services and tactical guidance they need to scale fearlessly.

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Challenge

Providing premium deduction management with siloed, manual workflows

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As the founder and CEO of LN, Lahari Neelapareddy is always on the hunt for new ways to automate tedious financial processes and make her clients’ lives easier. That’s why she decided it was time to modernize the firm’s manual approach to chargeback and deduction reconciliation.

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Well aware of how quickly sneaky fees can mess with cash flow, Lahari's team had traditionally owned this process for their clients. While their bespoke services always delivered, deduction management grew increasingly cumbersome as clients expanded their retail footprints and partnered with more distributors.

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To manage mounting deductions and chargebacks, her team had to pull data from multiple sources (including KeHE and UNFI), manually categorize it in Google Sheets, and then reconcile the numbers against invoices. Once finished, they presented the data to the clients’ sales or ops teams, who then filed any necessary disputes themselves.

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This process consumed countless hours for both Lahari’s team and their clients. And it wasn’t even error-proof: Since LN had no visibility into the original contracts, there were occasional discrepancies that clients had to settle themselves. 

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Without all parties in the loop at each stage, it was harder for clients to challenge every invalid deduction. Keeping up with all the emailing and following up required to hold distributors accountable was also tricky. Lahari knew her team and clients were leaving revenue on the table.

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As this process became a greater drain on the team’s resources, she realized she would need to raise the firm’s prices — in some cases, higher than clients could afford to pay. The writing was on the wall: To streamline deductions and protect valuable relationships, LN needed an automated deduction management service.

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As a savvy early adopter, Lahari shopped around the crowded market for the best fit. When she discovered Glimpse’s powerful automation and end-to-end services among the sea of otherwise outdated software, she instantly knew she’d found “the one.”

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Solution

Putting client deductions on autopilot with AI categorization and a full-service dispute engine

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After a seamless onboarding and turnkey integrations with clients’ QuickBooks, NetSuite, and distributor portals, LN’s revitalized deduction management system was fully operational.

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Lahari says Glimpse was flexible and hands-on from the start, working hard to configure their services to LN’s unique preferences and workflows. “The Glimpse team stops at nothing to ensure that the data pulled into the portal lines up with our existing records,” Lahari says. “And if we have any questions about the integrations, their co-founder Anuj is always ready to hop on a call.”

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With Glimpse’s automated categorization, LN no longer has to gather deductions data from disparate sources or reconcile inaccuracies with clients. Everyone can simply consult Glimpse’s user-friendly portal for line-by-line visibility into each deduction, from freight chargebacks to promotional deductions. Plus, all the categorizations sync back to each brand’s general ledger codes in QuickBooks, automatically creating credit memos.

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No one even has to fret over the painful dispute process. Glimpse’s AI dispute engine automatically scans the brand’s internal documents like bills of lading and proofs of delivery for evidence of erroneous deductions. Then, once LN’s clients have given the green light, Glimpse files disputes for them. And if a distributor leaves a brand on read, Glimpse keeps nudging until every last dollar is paid.

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According to Lahari, Glimpse has empowered her clients to recover lost revenue at higher rates. Glimpse has also equipped LN’s clients with the spend and deductions insights to proactively optimize their cash positions.

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As for LN? Now that Glimpse manages deductions for them, they can continue charging affordable rates while dedicating more of their time to value-add services that drive LTV and protect their own profitability.

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Results

More dollars recovered, extra bespoke services, and 14 hours back each week

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With Glimpse at her side, Lahari saves her clients money and frees up valuable time for everyone, raising the firm’s standard of service higher than ever. Today, LN’s advisors can show up as the best possible champions of their clients’ lofty distribution goals.

The results?

• 27% increase in recovered dollars for clients
• 15% increase in client dispute rates
• 14 deduction hours saved weekly for LN and their clients
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Looking ahead, Lahari is eager to introduce Glimpse to even more clients. And should new needs arise, she knows the Glimpse team won’t hesitate to meet them. They’re always willing to entertain and act on feature and integration requests (including, most recently, Target), making them the perfect partner to shore up LN and their clients’ long-term growth.