How Companion Candles Recovered $30k With Glimpse In 60 Days
recovered in first 60 days
deduction disputes handled per week
About
Companion Candles creates home fragrances free from the top 250 toxins, safe for both people and pets. Since launching in 2022, the company has expanded into major retail chains, including Sprouts Farmers Market, and has been featured on national media such as the TODAY Show.
Challenge
Rapid Growth Introduced New Deduction Management Demands
Founder and CEO Loren Lewin built Companion Candles from a deeply personal place. After her rescue dog had a respiratory reaction to a traditional candle, she realized how harmful many home fragrances could be for both pets and people. That’s when she began creating toxin-free candles from scratch.
After winning the KeHe TRENDfinder™ event in 2023, Companion Candles’ small, mission-driven brand quickly expanded, landing on shelves in hundreds of major retailers nationwide.
Managing production, fulfilling orders at scale, and maintaining retailer relationships already consumed Loren’s lean, three-person team’s time and attention. So when distributor deductions began appearing on retail partner invoices, there was little bandwidth to address them.
Each deduction required review and validation that involved manually tracking line items, gathering supporting documentation, and, when necessary, submitting disputes.
She knew her team’s limited time and resources were costing them meaningful deduction revenue, but “there was no way for us to review everything,” Loren explains. They needed a reliable system to stay organized, maintain visibility, and make sure every dollar from their partnerships came back to the business.
When Loren began exploring potential solutions, she didn’t have to look far. She discovered Glimpse through a Startup CPG Slack channel. Because Glimpse was designed to help brands like hers manage and recover deductions without adding operational burden, choosing them was a no-brainer.
“Deductions are a normal part of any distributor relationship, but we just did not have the time to go through everything. We were definitely missing out on revenue.”
Solution
Turning Unmanaged Deductions Into Recovered Revenue
Loren and the Companion Candles team quickly began the onboarding process — and found it to be effortless. They connected with a dedicated Glimpse account manager, quickly completed setup, and began using the platform without disruption to their daily operations.
Glimpse provides Companion Candles with a structured workflow for deductions that hadn’t existed before. Glimpse now automatically tracks distributor invoices, uses AI to categorize each deduction, and highlights discrepancies for review. Whenever a deduction requires further attention, Glimpse’s internal experts handle the evidence collection, dispute submission, and follow-up — so Loren and her team don’t have to.
Shortly after integrating Glimpse, Companion Candles was charged for a free fill (inventory given at no cost to stock a retailer’s shelf) that they hadn’t authorized. After the AI identified it, Glimpse’s team of human analysts quickly validated the error and submitted the dispute, recovering thousands of dollars in revenue that would have gone unclaimed without the platform.
Beyond reclaiming revenue, Glimpse gives Loren visibility into deduction patterns, enabling smarter decision-making and preventing future issues. Plus, automated tracking and analyst support eliminate the need for tedious spreadsheets and endless calls, saving the team enough time to avoid hiring additional, deduction-specific staff.
With Glimpse’s combination of automation, expert oversight, and actionable insights, Companion Candles now has a reliable, scalable deduction management system to fuel their continued growth.
“There’s no way we would have won so much money in such a short amount of time without Glimpse. They are incredibly easy to reach, reply the same day, and make the whole process seamless.”
Results
15+ Deduction Disputes Handled Weekly By Glimpse
With Glimpse, Companion Candles went from a non-existent deduction process to a structured workflow that actively tracks, validates, and disputes issues. Loren and her team have full visibility, save time, and ensure no revenue slips through the cracks — all while scaling their retail operations.
The results are clear:
- $30k recovered in first 60 days
- 10-15 deduction disputes handled per week
With deductions handled efficiently, the team can dedicate time to product development, brand building, and outreach while expanding operations. Looking ahead, Loren is excited to explore more of Glimpse’s advanced features, including AI Disputing Agents, to maximize revenue recovery.
“I would suggest that anyone thinking about working with Glimpse go for it. They know exactly what they’re doing to ensure we don’t miss any revenue.”
